Web Application Online Helpdesk Customer Support

 

Web Application Online Helpdesk Customer Support - Web-based application that functions as a support / helpdesk application to manage tickets & customer care communication to registered clients. 

Also provides information media for clients in terms of knowledge based, FAQ etc
Application features:

1. Admin web app settings

- set the theme / appearance (logo, content, captcha etc.)
- Set security, access restrictions (captcha, block user, IP, email spam, site/ddos security, file uploads), API (external access connection) ification.
- Set the type & format of the ticket, from client & public.
- Set client payment patterns
- Multilingual application (English etc.)

2. User access settings

- Manage user data (admin, supervisor, agent & client access)

3. Set menu access rights & user roles

4. Access & website settings for clients & guests

- Public website content design (live editor)
- Knowledge-based access connected to ticketing
- User feedback & social media integration
- Proactive website content search feature

5. Manage Ticket Data (reports, questions, complaints, etc.)

- Manage ticket data by client & guest (organized by category, priority & ease of entry)

6. Monitoring ticket status & ticket feedback by user (by active status, assignment, payment status, etc.)

7. Manage Information Content

- Setting knowledge based data in article format
- Filling in announcements for internal & external users
- Manage FAQ data (to be accessed on public website)
- Testimonial settings (to be accessed on public websites)

8. Data Communication

- Settings for sending information & notifications by email (templates available)
- Web chat (from client/public to admin user)
- Order Cans (draft message based on ticket and user information)
Product Contents:
- New 16gb Free Flashdisk containing a complete installation folder and supporting software.
- Free Support install (on-call) we can guide via remote PC & maintenance problem.